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Payback$
Paybacks@greatnhrestaurants.com ↗
Coming Soon
Payback$
is evolving.
One loyalty program. All your favorites.
Soon, we’ll be introducing a new rewards system that makes it easier to earn, redeem, and enjoy perks across all Great NH Restaurants - T-BONES, Cactus Jack’s, and Copper Door. Look forward to more reward choices and a brand-new app.
Still free to join. Already a member? You’re coming with us.
More ways to earn.More reasons to enjoy.
Your loyalty comes with you. Your current points and rewards will transfer to the new program.
How the transfer works ↗The new Payback$ • Q&A
Got questions?We have answers.
Your points. Your perks. Your next visit.
Here’s what to know about what’s next.
New Program Basics
What is the new loyalty program called?
Payback$ Eat. Earn. Enjoy. We’re keeping the classic name that we know and love from Great NH Restaurants largest and most recognized loyalty program.
When does the new program start?
Fall 2026.
Why are you changing the program?
We’re evolving our loyalty program to better fit how our guests dine with us today. After nearly 30 years of Payback$ and 15 years of Copper Club, we need one program that is more flexible, easier to use across our restaurants, and that can remain sustainable for the future.
Is this still free to join?
Yes! The program is still free to join.
Do I need to sign up again if I’m already a member?
No need to sign up again. All your information will be transferred over. Not sure if your current profile is correct? Review your account with your server, bartender or host during your next visit.
Current Points & Rewards
What happens to my current Payback$ points and rewards?
Your current points will transfer over just as they are. Earned rewards will be rounded up to the nearest $5 increment and transferred into the new Payback$ program as redeemable rewards and points. If you’re part of both loyalty programs (Payback$ and Copper Club), your accounts will be combined into one loyalty account. From there, you can select the rewards you wish to redeem.
Will I lose anything if I don’t use my rewards before the change?
No, but the way your rewards work will change. Your current points and rewards will seamlessly transfer into the new Payback$ program, so you do not need to rush to use them before the change. However, the new program will have a different reward structure, so how points are earned and redeemed may look different moving forward.
Earning Points
How do I earn points in the new program?
You earn points on food and beverage purchases: every whole $1 spent earns 1 point. Points are not earned on tax, gratuity, retail items, or cents.
Do I earn points at all T-BONES, Cactus Jack’s, and Copper Door locations?
Yes! We are excited for this. You can earn and redeem at any of our locations!
Do I earn points on takeout?
Yes. You will now be able to seamlessly earn points and redeem rewards on your takeout orders! For orders placed over the phone, be sure to let the host know you are a loyalty member and provide your phone # so they may link the order to your account and redeem a reward if you’d like.
Do I earn points on online orders?
Yes! This is one of the most exciting updates! Points are added to your online order when you input your information during checkout. You can also redeem rewards at checkout.
Do I earn points on DoorDash orders?
No. Points are not earned on DoorDash orders. To earn loyalty points, orders must be placed directly with us. (DoorDash is a 3rd party company)
Do I earn points on gift card purchases?
No, however you will earn points when paying your bill with a purchased gift card.
Do points expire?
Current points do not expire but moving forward, any new points accrued may have an expiration date. We’ll update our website if/ when we make this change
How long does it take for points to show up?
Once the check is closed out, your points and transaction history will show up within 24 hours. You will be able to see this easily in the Payback$ Eat. Earn. Enjoy. app when it is available!
Redeeming Rewards
What can I redeem my points for?
Instead of one set $10 reward for every 100 points earned, you’ll have more choices at different point levels: dollar amounts off your bill or free menu items. Rewards must be used in whole.
Can I use rewards at any participating Great NH Restaurant?
Yes! Rewards can be redeemed at any participating restaurant. Item-based rewards can be redeemed at restaurants where that item is available on the menu.
Can I earn at T-BONES and redeem at Copper Door or Cactus Jack’s?
Yes, and vice-versa. You can earn and redeem rewards at any participating restaurant. Mixing and matching between brands is part of the fun!
Can I use more than one reward at a time?
No. You may redeem one reward per day, per member. You’ll have choices at varying values, up to a maximum $100 reward at all locations and for all Private Dining Room events.
Can rewards be combined with other promotions?
Yes, unless stated otherwise.
Can rewards be used towards gratuity?
Yes. Rewards may only be redeemed on food and beverage purchases.
Can I share or transfer my earned points or rewards?
No, points and rewards are non-transferrable.
App & Technology
Do I have to download the app?
No, but we highly encourage it! The app lets you see promotions and offers, review your account history, check current points and rewards, and add cash to your wallet.
How do I check my points?
In the app, you can view your rewards on the home page or rewards page. Otherwise, visit T-BONES.com or CactusJacksNH.com, select the loyalty page, and follow the instructions to look up your account.
What if I have trouble logging in?
Visit T-BONES.com or CactusJacksNH.com, select the loyalty page, and follow the steps to reset your account.
Can I update my email or phone number?
Yes. You can manage your personal information directly through the app.
Can I opt out of texts and push notifications?
Although we will miss you, yes, you can opt out of texts or push notifications at any time. However, doing so means you’ll miss out on offers, deals, and fun promotions.
Personal Offers & Perks
Will I get birthday rewards?
Yes! If we have your birthday information in your loyalty account, you will receive special birthday rewards or treat!
Will I get special offers based on what I order?
Yes! By downloading the app, you’ll be able to receive personalized offers and special promotions.
Will there be bonus point days?
Yes! Our inaugural Member Appreciation Days will feature TRIPLE points at all T-BONES and Cactus Jack’s locations and DOUBLE points at Copper Door locations, Monday through Wednesday, 11:30 AM–3 PM. Available to all loyalty members.
Will there be special offers for frequent guests?
Yes! Frequent guests will have the potential to earn additional rewards and earn points at accelerated rates. Our inaugural offer: visit at least 3 times every 10 days and earn 1.2 points for every whole $1 spent on food and beverage. That’s 20% more!
Will you be keeping Paybacks Gold 55+?
No. Gold 55+ has been a program we’ve valued for many years. As we move into the new Payback$ program, we’re focusing on rewards, bonuses, and offers for all loyalty guests. Member Appreciation Days will still feature triple and double points.
Support / Problem Solving
Who do I ask if I have a question?
Email Paybacks@greatnhrestaurants.com. We’re happy to help! Our team answers Monday–Friday, 9 AM–4:30 PM.
Still have a question?
We’re happy to help. Monday–Friday, 9 AM–4:30 PM.